“Merlin continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and...
“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
Customer service should be included in your company resolutions. Resolutions require commitment and consistency – two key factors needed in delivering quality customer experience. Here are five customer service resolutions we suggest every company should adapt to with the new year.
Here at Merlin, we love sharing customer service stories; especially ones that inspire and help improve your customer service approach. That said, we give you the best and worst customer service stories of 2014.
The holiday season is not called the most wonderful time of the year for no reason. People love the holidays! But for small business owners, the holidays may mean stressful days ahead not to mention costly too.
The holiday season is overwhelming for customers. Having worked with many giant corporations and small businesses for over two decades, we’ve seen how crazy the holiday season can be. It’s…