“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
The holiday season is fast approaching. This means the shopping season is also just around the bend. Things around the store can also get a little bit crazy before Halloween, and by the time Black Friday and Cyber Monday arrive, shopping comes in full swing. Now the question is this: Is your customer service ready for the holidays?
Do you remember what it was like to be you treated like an extra special customer, where you felt valued, important, and genuinely delighted? Chances are, the moments that truly stood out are the ones that employed some thoughtful execution and a dash of creativity. Sprinkle that with a touch of enthusiasm along with an element of surprise and you’ve got yourself a recipe that will inspire a loyal following. Let’s take a look at a few creative ideas that did just that.
Impressing a customer long before they pick up the phone to call you is possible. Here are our tips on how you can blow away your customers with a positive experience and win them for good.
The Japanese are admired for many things like their technology, anime, and their professionalism in business. But did you know that they are esteemed for their world-class customer service? Read more about the things we can all learn from Japan’s customer service.