“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
“Outstanding, I love getting this feedback! Great job Merlin and please keep up the great work and collaboration for customer service !”
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
We’ve seen the best and the worst this week in the customer service industry. The American Customer Satisfaction Index (ACSI) has revealed this year’s Top 10 US Retailers with the Worst Customer Service, and two new studies came out with some interesting data on Customer Experience. Here are 5 things we learn about UK and US consumers this week.
Merlin Information Systems, for the past 23 years, have been passionate about two things: PEOPLE and TECHNOLOGY, and how equally important these two are in propelling any business forward. We compiled 10 powerful quotes that will totally change the way you look at managing your people, and inspire you to empower your employees to be the best they can be.
We can’t deny it. Businesses have to pay even more attention to Customer Service and Customer Experience (CX) this year and beyond. Taking it from top industry experts, here are 5 ways to improve Customer Experience this 2014.
How many companies put back into the business what they get out of it? Isn’t this one of the key rules for a successful business? If you are working in customer service, what should be the first item in your agenda for 2014? Improving and exceeding at customer service — really exceeding at it!