IT services support for your users, systems, and applications. Based on the ITIL framework, the backbone of transcosmos IT services is its service management office, which provides strict quality assurance, as well as highly disciplined reporting, process, and implementation service.
Projects and Consultancy
Over the past 24 years, transcosmos has built a successful global support services business. As a result, we have a wealth of experience and expertise that can help our clients implement, deliver, and improve their IT and customer support services as well as their technological solutions.
What Our Clients Say About Us
transcosmos have provided customer support for our Consumer range of products for over 10 years. Their professionalism, attention to detail and focus on pinpointing call drivers ensures that our customer base receives timely, top class support on our Consumer range of products.
- EMEA Support Manager, Trend Micro
James and the entire transcosmos team have demonstrated a true partnership approach with ISS and they invest time, resource and finances up front for the long term benefit of both organizations. They know how to have fun whilst delivering a first-class professional service. The perfect partner!
- Global Solutions Director, ISS Asia Pacific
Latest from the Blog
transcosmos: Multilingual Technical & Customer Support Outsourcing
Founded in 1991, transcosmos is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, transcosmos is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
- IT Service Desk
- Technical Customer Service Centres
- Desk Side Support
- Infrastructure & Data Centre Support
- Implementations & Roll-outs
Delivered to the highest standards and using ITIL best practices, transcosmos Professional Services team creates customised solutions according to our clients exact business requirements.
transcosmos innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made transcosmos the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of transcosmos:
- Ability to consistently deliver first class support services regardless of location
- Drive to deliver least cost solutions without compromising quality
- Shared values and a partnership approach to business relationships
- Flexibility & ‘can do’ attitude
transcosmos is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies