“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
“Merlin continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and...
“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
Don’t be one of those businesses that always go back to those old reliable standby’s. Get those creative juices flowing and dial up the fun factor with these amusing ideas that are sure to level up the customer experience this holiday season.
Finding the sweet spot between delivering speedy but leisurely customer service consistently is a unique business attribute that can become a real competitive advantage.
The worst customer service training strategy is telling your employees to just blindly follow set rules on handling issues and complaints. This happens when the employees are not given a certain level of freedom to offer solutions and are not allowed to bend the rules in favor of the customer even if the solution does not hurt the business.
No matter how busy they may be running the company, executives in high positions who take time to “serve” their customers show what their company’s focus and values are about—the people. Take cue from these CEOs who have been hands-on in their customer service and why you should also start this gesture to satisfy your own customers: