“Outstanding, I love getting this feedback! Great job Merlin and please keep up the great work and collaboration for customer service !”
“Merlin continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and...
“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
In the customer service industry, SlideShare is a great resource for great content that are also creatively presented. Here are our 10 picks for must-see (and must-download) customer service SlideShares.
You may not be aware of it, but you just might be irritating your clients with the kind of customer service you are providing them. Wrong statements, bad practices and even rude personnel can all attribute to poor customer service. And we all know that having poor customer service can turn customers away, for good.
We can really not do without customer complaints but they can be avoided. Here are top 5 common customer service complaints reported by customers with our advice how your business can rise above it.
Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses. We have gathered some gold nuggets of customer service insights from Shep’s Twitter and we are sharing it with you.