“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
“Merlin continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and...
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
The holiday season is not called the most wonderful time of the year for no reason. People love the holidays! But for small business owners, the holidays may mean stressful days ahead not to mention costly too.
The holiday season is overwhelming for customers. Having worked with many giant corporations and small businesses for over two decades, we’ve seen how crazy the holiday season can be. It’s…
Experiences stay with customers and make doing business more meaningful. An amazing customer experience is what builds loyal customers and keeps them coming back. So how do you make sure that amazing customer experience is at the heart of what you do?
Disgruntled customers cannot be avoided during the holiday frenzy. Learn how to handle them in order to minimize the negative effects of the situation to your business.