“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
“Outstanding, I love getting this feedback! Great job Merlin and please keep up the great work and collaboration for customer service !”
“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
Poor customer service can cause serious damage to any business. When a customer becomes frustrated in dealing with a company, it is only natural for them to complain—but not the Brits.
Let’s take a look at how these companies earned their positions in this year’s Customer Service Hall of Fame and see how their approaches may be helpful to your company’s customer service.
Speed of response and efficiency in support are two crucial aspects in any company’s customer relationship management. Without these two, the effectiveness of your customer service will fall short. In this infographic, we will look into two online channels that are popular among customers and see which one is more favored when it comes to customer service.
What started out as a simple cancellation request which would have ended in less than 2 minutes became the most frustrating and very annoying customer service phone call Ryan Block…