“Merlin have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their...
“Merlin continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and...
“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
The annual University Career Fair Days event provides an opportunity for students to meet with representatives from over 80 organizations, including organizations from many industries, such as finance, consulting, consumer goods, media, marketing, advertising, among others. And Merlin is honoured to be a part of it.
Customer service is the way for businesses to gauge their clients’ loyalty to their company. We’ve stressed many times before that customer service should be at the core of every business, and should therefore be given careful attention. But there will always be something that tick customers off, and we know how a frustrated customer can potentially be the downfall of any business.
Mobility is one of the major purposes of the rapid development of today’s technology. Businesses need to adapt to these changes to cope with global competencies and quality. Customer service is one of the areas where businesses need to be innovative in their approach to ensure growth and effectiveness.
If there’s one way to advance your knowledge and expertise in various areas of business, it’s by reading books. As a customer service provider, we’ve proven time and time again that learning should never stop. Books allow us to add large amounts of knowledge from the experiences of others in a nominal amount of time. In this post, we’ll share you six must-read books on creating exceptional experience that customers love!