“The MERLIN team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”
“Outstanding, I love getting this feedback! Great job Merlin and please keep up the great work and collaboration for customer service !”
“James and the entire Merlin team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term...
Founded in 1991, Merlin is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Leveraging its operational centres in the UK, Central Europe and Asia, Merlin is able to provide a truly blended, low cost, multi-lingual, 7 x 24 hour support capability covering:
Delivered to the highest standards and using ITIL best practices, Merlin’s Professional Services team creates customised solutions according to our clients exact business requirements.
Merlin’s innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that has made Merlin the unique company it is today.
Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of Merlin’s:
Merlin is more than just a vendor to our clients; we’re a trusted partner in business. We are proud that some of the world’s largest companies have put their trust in us!
Managed Services, IT Service Desk, Customer Support, Technology Solutions, Enterprise 2.0, User Self-Service Technologies
Speed is the name of the game when it comes to customer service delivery. What exactly are the lasting damages you will dodge by being prompt in your customer service? How important is a fast customer response and how can it strengthen your brand?
Whether we’re aware of it or not, there’s this fear lurking inside of us everytime we send emails. Did we send it to the right person? Did I hit “Reply” or “Reply All”? The fear of the “Reply All” button is real, everyone.
Agents no longer want a big PC in front of them, with fans blurring and the ill feeling of working in a low cost call centre environment. So how long before agents are using a Call Centre Tablet?
Being in this business for over 20 years, Merlin has successfully hired and deployed hundreds of Customer Support employees through the years, and has developed an efficient process of recruiting people. Here are 7 qualities to look for when hiring Customer Support Agents.