Transport & Logistics

Merlin designs, develops and implements user self help portals that integrate knowledge management, password reset and client’s own internal service desk systems.

As is the case for one of the world’s largest transport and logistics companies,100,000 employees they can now log and track tickets on-line, reset their own passwords, and access knowledge on many of the company’s key business systems. Portals are also a quick way to contact the service desk.