Desk Side Support

Shoulder to shoulder resolution…

Our desk side support teams deliver fast and effective support services direct to the end-user. Drawing on many years of experience, we offer comprehensive SLA based, desk side assistance.  Merlin’s staff is dedicated to solving your employees’ problems.

We will work with users to resolve the issues as they present themselves but what’s more important is that we  track common and recurring problems which are fed back to the help desk and IT staff. This tracking helps to pin point areas where modifications could be made to  reduce future desk side support requirements.

Merlin’s desk side support teams provide customers with a pool of highly skilled technical staff ready to fill any knowledge gaps that might creep up unexpectedly during the course of a project, roll-out or implementation.