IT Service Desk

Help on another level…

From our centres in the UK, Hungary and Philippines we deliver high quality, expert, multi-lingual, IT service desk solutions to major enterprises around the world.

Our service delivery is integrated into the very fabric of your support infrastructure and, where possible, operates to ITIL best practices. At Merlin, we can act as your single point of contact - supporting end-users on all IT related issues from standard PC troubles to individual business application problems. 

We also deliver a fully scalable service - from a simple, telephone based service desk, through to a fully managed and comprehensive support portal incorporating chat, Voice over IP and some, or all, of Merlin’s powerful technology solutions.