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Helping you to help yourself… 

Providing end-users and customers with a dedicated portal is a Merlin speciality. It provides a range of content and resources enabling people to quickly and easily find a solution to their problem… without having to pick up the phone!

Our support portals are custom designed to suit the needs of your users. They are accessed via the web or company intranet and offer various methods for users to resolve their questions and issues. While our portals are ideal for solving issues relating to standard desktop hardware/software issues, they need not be restricted to IT support alone.

The powerful knowledge bases within the portal undergo daily enhancements to content. Information is not generic, but is specific to your company’s issues, software and business processes.

Users can check  the top FAQ’s, log a support call and  view updates on-line. Or if they prefer, they can speak to a customer support agent quickly and efficiently through on-line chat, VoIP, email, by logging a call back request and of course, by simply picking up the telephone.

Your branded support portal can be delivered on your systems or hosted from our data centre.