Ticket Management

Keeping track of the support work…

Tracking and managing a user enquiry from inception to close is one of the most important aspects of any IT support service. Merlin can use your software for this or we can provide a system for you through our partnership with Infra  - one of the world’s leading, call management and tracking solutions.

We  focus on a lot more than just the basic system. Merlin staff  will  help analyse, advise and implement enhancements (based upon real ticket information) to further reduce support loads and resolution cycles. We see this area as a major data gatherer for identifying more effective combinations of our services. Our goal? To continually drive down your costs.

Detailed tracking leads to innovations for your business. Innovations for your business means money in your pocket.